Russian universal insurance company, one of the ten largest insurers in Russia.
IntraService is used to automate support processes.
We had quite serious approach to the issue of selecting automation system for IT support processes, we reviewed over 10 solutions, both domestic and foreign. A comparative analysis on more than 50 criteria was carried out and IntraService scored the highest number of points. This product attracted us by simple and intuitive interface, feature to make quick changes. Not least was the fact that the system has Russian team of developers and support staff. In the shortest time possible we managed to implement the basic functions of processes begin to improve them.
— Maxim Prynkov
re:Store Retail Group
Network of single-brand stores.
IntraService is used in the company to support and maintain dealer network of shops, as well as for maintenance and monitoring of internal IT processes.
Together with colleagues from Intravision, advanced directory of services was created enabling organizing and handling all types of incoming applications. The system is easy to set up, has a comfortable and intuitive interface both for administrator and for average user.
— Evgeniy Bakhin, IT Director
KIA Motors in Russia.
For technical support of our web-projects we use the service-desk system IntraService developed by Intravision. In this system we mostly like the following:
— Ilya Bukreev, marketing specialist
We use IntraService (SaaS model) for technical and content support of our web sites. It has friendly interface to create tickets, make comments and track task fulfillment. Functionality of this tool is satisfying us completely.
— Sergey Korchashkin, CRM and New media team leader
Russia’s largest publishing house.
IntraService is used by publishing house to account tickets in IT-department.
Thanks to Intraservice system, we have configured the following processes that are actively used in our daily work:
— Evgenia Tsurkan, Leading Manager of Technical Department
One of the top 50 most profitable banks.
Intraservice is used for organization of internal IT processes (user support, incident and revision management).
The most positive feature of the system is the ratio of price/functionality/understability, everything can be set up rather simply. More than 3,000 users and more than 100 executors are included in the system.
— Tarasenko Vyacheslav
Russia’s largest cinema chain.
Universal bank offering a full range of banking services to individuals and corporate customers.
Банк Интеркоммерц использует IntraService для учета заявок в IT-отделе.
IntraService became one of main software products that automate organization activities at Intercommerz bank. We had long been not limited only by IT tickets, but use product service model to handle “Incoming correspondence” and partially covered as electronic flow of documents. We constantly monitor updates of the software and plan to fully implement all the functions of CMDB module in the near future. Over the past year, 20 thousand tickets (800 users) were created in the system. We are pleased to note that operating speed is satisfactory at that.
— Aleksey Zotov
One of the largest non-state pension funds in Russia.
Non-state pension fund Blagosostoyanie holds leading positions in the domestic market of pension services in most performance indicators. It has a distributed branch network. Fund is awarded the highest possible reliability evaluation according to the leading Russian rating agencies – “A++” by “Expert RA” and “AAA” in summary ranking of private pension funds by National Rating Agency.
The main ITSM instrument for the implementation of Service Desk within the organization. Is used in full for processes: Incident management, Tickets for servicing, Requests on changes. Active Directory integration module is configured for multiple distributed domains. Integration with “Frames” of “1C” software is additionally implemented.
The world leader of the automotive market among suppliers of enterprise software solutions and services.
IntraService system is used by the company to develop and support our own product. It is set up at the head office in Germany, as well as at the representative offices in India and Russia.
Intraservice system is used by our company for monitoring, timely response, accountability and communication with both external and internal customers. Service desk of IntraService meets international ITIL practices, which is essential for us. It is easy to use both at administrative and user level. Transparency of the system allows quickly and flexibly configuring it for different processes, the system of automatic e-mail notifications will not allow to exceed a term of the task, and synchronization with Active Directory allows you to forget your account data. In addition, Intraservice, can be developed if desired, and has a very nice price tag, and skilled consultants are always eager to answer questions.
— Alexander Antoshkin, Project Administrator
Complex of enterprises of closed cycle for production of meat and dairy products.
Agropromkomplektatsiya is one of the largest agricultural holdings of closed cycle in the Russian Federation for production of meat and dairy products (from the cultivation of fodder and cattle to processing and marketing). Centralized accounting of tickets allowed to optimize maintenance and increased user satisfaction of IT work. A key advantage of IntraService system is ease of use, combined with flexibility of customization. We would like to mention the Intravision company’s employees, who are always ready to solve customer problems.
— Alexey Vyacheslavovich Polushin, IT Department Director
Modern enterprise for production of compressors for oil and gas industry.
Rusturbomash uses IntraService to account tickets in IT-department.
In 2011, the company has implemented Intraservice system for registration and accounting of requests received from users coming to information technology department. Within a few months, the system has established itself well among users and IT-specialists: it has a simple interface and optimal performance.
— Alexey Pankov
System integrator, IT and telecommunications equipment supplier.
IntraService is used to provide IT-outsourcing services.
IntraService software is used by Optimikon which is the member of the group of companies CPM Ltd, specializes in providing IT-outsourcing services, registration requests from clients. One of the main advantages of the system for us is that it can be easily customized to meet specific business needs. In our work we aim to adhere to the best ITIL practices, and compliance of IntraService with these recommendations facilitate its integration into our business processes. On the basis of IntraService, our company provides more than 20 different services to more than eight thousand users, processing more than 3,000 requests per month.
SSSB uses IntraService for accounting of applications in IT-department.
IntraService system was purchased for the implementation of ITIL processes in the bank. By price\quality, it was the best among the tenderers and provided the most comfortable environment for pre-testing. We want to point out a good level of service and attention to clients’ requirements.
— Ilya Sorokin, Head of Information Technology and Communications Department
Sales of high-quality haberdashery products.
Intraservice system is used by the company for registration and processing of requests for IT-department and Technical Support Department.
Because of the flexibility of options and wide range of opportunities for improvements, Intraservice became the ideal solution, combining ease of use and functionality. Implementation of the system has allowed to:
In addition, we plan to make several improvements that would allow us solving wider range of tasks.
— Sergey Stognushenko, system administrator Mr. Sumkin network of companies
Development and implementation of IT-solutions.
IntraService is used to organize IT-support of users.
In the provision of IT outsourcing services to our customers, including a large territory of branch offices and work places of users, as well as large amount of carried out preventive and emergency operations, IT Decision faced with the need to optimize the organization of activities in this field. In order to improve efficiency and control, IntraService electronic ticket registration system, developed and implemented by Intravision was acquired, which allowed us to provide a quick response to emerging problems of users, high level of interaction between the staff and opportunity to timely track the workload of specialists in various fields. We would like to note a high level of system support provided by technical experts of IntraVision, their willingness to modify the system, according to our new emerging requirements.
— Philip Alexandrovsky, General Manager
One of the main suppliers of professional services and technologies in the field of engineering services, servicing of companies in production and other industries.
Pro|TECHNOLOGIES uses IntraService to account applications in IT-department.
As professionals in the business, we always strive to fully meet the needs of the customer, trying as far as possible to understand his challenges and problems. To be most effective and guarantee success of implementation, we use only the best methods of business analysis, project management and user training. IntraService allows us to provide users with technical support services at usual high quality for Pro|TECHNOLOGIES.
— Dmitry Kozachenko
Value-add distribution on selected markets.
Consistent Software uses IntraService as Service Desk system. It performs the following functions in the infrastructure:
Русский Международный Банк.
The Bank uses IntraService system to automate registration of users’ applications on operational solutions to technical problems.
The system helps to build tickets on software configuration, bug fixing, repair and maintenance of office equipment and workstations. The advantage of this system is its compliance with the Bank’s IT-infrastructure and opportunity to carry out self-improvements. We thank developers for easy navigation and a great interface.
— Mikhail Vorontsov
Some of the best products for home and garden, accessories and materials for furniture and decorative materials.
IntraService is used as a helpdesk within the company for applications for equipment.
We have chosen Intraservice system for an easy and intuitive interface, ease of use and flexibility in configuration.
Конструкторское бюро «Корунд-М»
Specializes in contract assembling of electronic modules.
IntraService System is used as bug tracker at of the IT-departments of the company since December 2007 and is the main tool for maintenance of the developed software. At this point, more than 50 projects are registered in the system, each month from 100 to 200 applications are processed.
IntraService choice was due to the following advantages of the system:
Through the use of the system, we managed not only to minimize the cost of processing user requests, but also increase the efficiency of programmers by reducing the number of unproductive communications with users.
— Dmitry Voloshin, Head of IT Department
Группа компаний ВИРТОН
Specializes in maintenance, support and management of engineering and IT equipment, systems and outsourcing facilities.
With IntraService we carry out accounting of Customers’ applications for execution of works. At the moment, there is 21 projects in IntraService system.
This system has enabled our company to organize a clear accounting of incoming requests in a timely manner and on-line monitoring of their implementation. Very convenient IntraService system feature is customizable notification system on incoming applications and phases of their execution. Access control system allows the person in charge of our Customer to have access only to his objects and his applications. This makes it possible to easily organize control over the amount of work performed by each Customer and reduce the costs of providing progress reports. The system has a user-friendly, intuitive interface that allows saving on training of users, and thus significantly reduce the number of errors in the initial definition of the problem, reducing the time for its elimination. Our company uses new, but at the same time, only high quality and proven technology. Until recently, there were no systems such as IntraService for such money.
— Mikhail Mokshev
The owner of a powerful information system for the sale of railroad and air tickets.
Teletrain uses Intraservice system as a bug tracker for support and development of its core product.
Торговый дом ПиР
One of the leaders in distribution market of food of dairy group.
The customer uses the system since 2007 to automate accounting of IT-department applications.
Multinational pharmaceutical corporation.
Novartis use IntraService for accounting of IT-department applications since 2009
The system allowed to improve the quality of the work of IT department employees, in particular, to address the requests of the staff. Automated registration of applications by e-mail allows not “forgetting” about user requests and solving them in time. In the short term there will be a few more improvements, which will expand the scope of the system. Very convenient IntraService system feature is customizable notification system on incoming applications and phases of their execution.
— Vladislav Zavorov
Full cycle engineering company.
Brightnet uses IntraService system to account applications for maintenance of engineering systems of buildings.
Wholesale supplies, commissioning and maintenance of equipment for air conditioning, ventilation and heating.
Based marine transport companies in order to provide comprehensive services of the industry.
The bank uses IntraService system since 2007 to account applications of IT department.
Группа компаний IEK
The largest manufacturer of a wide range of electrical products for construction, housing and communal services and industrial companies.
IntraService is used to account applications in IT-department and as a bug tracker for proprietory developments.
Юридическая компания «Timothys»
Represents a unique product on the market – on-line database of the findings to judicial decisions with classification by practice indexes.
IntraService is used as a bug tracker for support and development of core product – on-line database of findings to judicial decisions.
One of the largest companies in oil and gas complex of Russia.
IntraService system is used in work since 2008 to account applications of IT department.
One of the few telecommunications companies licensed to provide audit of clock network synchronization.
Russian State University for the Humanities
Logistics company providing a wide range of services.
Supply and maintenance of special equipment; provision, maintenance and operation of tower cranes; rent of commercial property.
IntraService system is used in work since 2008 to account applications of IT-department.
Methods of assessment and selection of staff of international standard in both Russian and English.
Leader of the Russian market of information display systems.
With IntraService, POLYMEDIA automates accounting of applications in IT-department.
Группа компаний "ОМЕГА"
One of the leading Russian distributors of the world leaders in the production of spare parts for European trucks.
OMEGA GC uses IntraService in all divisions of the company: accounting, financial department, legal department, wholesale, retail sales, human resources, advertising department, transport department, customs department, secretariat, maintenance department and others.
Russian market leader in designing, manufacturing and installation of translucent aluminum structures.
The customer uses IntraService for accounting applications for supplies of building materials and components.
Wholesale of pharmaceuticals and medical products.