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Overview of IntraService ServiceDesk system

Overview of IntraService ServiceDesk system

ServiceDesk

Accept tickets by e-mail, through a form on the website, by telephone or via IntraService interface. Get notifications about new tickets or change existing ones.

 

Tickets and Incidents

Tickets and Incidents is a key module of IntraService system. You will be able to speed up and standardize operations with tickets and incidents, efficiently control their execution, account expenditures and generate reports.

Service Level Management

Decide on which services you support, set deadlines to incoming requests and schedule according to which you serve clients.

 

Knowledge Base

Create a knowledge base of frequently occurring incidents, classify them and allow users to find answers to their questions.

Asset Accounting

Create your asset types and their classification, import the equipment found in the network from Active Directory, Microsoft SCCM, 1C or another accounting system.